Registration Policies

Class Size / Attendees

Classes are typically limited to no more than 12 students to allow for plenty of instructor interaction and attention.

Class Hours

Classes are 1 to 5 days, held weekdays, and class times are typically

  • 10:00am – 5:00pm Eastern
  • 9:00am – 4:00pm Central
  • 8:00am – 3:00pm Mountain
  • 7:00am – 2:00pm Pacific

Registration / Payment

Registrations are submitted via this website. We accept most major Credit Cards, Microsoft SATV vouchers, SQLSoft3 Training Coupons, Electronic Checks, Check by Mail, Purchase Orders, and Wire Transfers. A Class Concierge will contact you to confirm your request within 1 business day and will gather any additional information required,

such as a copy of your Purchase Order or SATV details

, at that time.



of your registration does NOT GUARANTEE a seat in the class. If you are not contacted by SQLSoft3 by the end of the next business day please contact a SQLSoft3 Class Concierge at (206) 495-9980.

In states that require us to charge tax that will be added to your registration. (CT, NM)

Cancellation / Reschedule By Student

We understand that plans change. If you are unable to attend class and have not activated your courseware or lab, please notify us 15 calendar days before the class start date and we will promptly reschedule, refund, or credit your paid registration.

If you must cancel within 14 calendar days of the class start date you are responsible for 100% of the course fee. However, we will issue you a training coupon to be used on a future class. This coupon will expire 6 months from issue date and is not refundable. Please note: if you activate your labs or courseware your training coupon must be used for the same course.

For registrations paid with SATV voucher(s), cancellations within 14 days of the class start date will result in SQLSoft3 releasing the SATV voucher(s) and

you will be responsible for the SQLSoft3 cost of the course


Prerequisites / Class Conduct

Our instructor’s strive to provide an environment which is conducive to learning for all participants. SQLSoft3 reserves the right to dismiss a participant who is harassing other participants, the instructor, or preventing a class from proceeding in a professional manner.


If you are unable to attend your class, a substitute who meets the course prerequisites may attend in your place at no additional charge. If you cannot find a substitute, you will be subject to the class cancellation policy.

Lab Access

You will have access to your lab environment 24×7 for 6 months following the activation of your lab, in most cases.

Retake / Refresher Policy

You are welcome to attend all or a portion of the same course again, on a space available basis, using your existing courseware. If your 6-month lab time has expired you will incur a nominal lab reactivation fee. Please contact our Class Concierge to schedule a retake or refresher as this is available on a space available basis.

SQLSoft3 is a B2B Provider

SQLSoft3 is a business-to-business training provider. A few states restrict students from paying for training themselves; i.e. not paid for or reimbursed by an employer. If this is the case in your state we must decline your registration.

Further Assistance

Each course description on this website includes intended audience and student prerequisites. If you are unsure of your skill level or which course most aligns with your needs, contact our Course Concierge at (206) 495-9980 (Monday-Friday, 7am-5pm Pacific).